FREQUENTLY ASKED QUESTIONS ABOUT E-TICKETING

  •  What is an Electronic or e-ticket?

An e-ticket is the electronic version of the conventional paper ticket. It is an electronic record kept in the airline’s reservations system.

  • What are the benefits of an e-ticket?

It is convenient, fast and safe

No worries about your ticket being lost or stolen

You can buy and print your e-ticket online at home/office

  • How can I book an e-ticket?

E-tickets can currently be booked online at www.airindia.com or at our Airport/City offices in Mumbai,Delhi,Hyderabad,Bangalore,Chennai,Ahmedabad and Kolkata.

You will need to pay through your credit card when booking online.

On purchase, the system will generate your itinerary receipt and display it on the screen. This will have the key information about your reservation and you will need to print the same and produce it at the airport along with your valid photo identification for check-in.

In addition an e-mail will be sent to you which can also be printed.

  • If I don’t receive a paper ticket, how can I know that the booking is made and correct?

After the booking, you will receive an Itinerary Receipt which holds all details of your booking and trip.

  • If you have to issue an Itinerary Receipt, why don’t you just give me a conventional paper ticket?

The e-ticket is not a value document whereas the paper ticket is. A paper ticket is subject to theft and loss, but the Itinerary Receipt is not and it does not matter if it is lost or stolen, since it can easily be replaced.

  • Are e-tickets available to all destinations?

Electronic tickets will be permitted between the following online points in India: Mumbai, Delhi, Hyderabad, Bangalore, Ahmedabad, Kolkata, Chennai, Cochin and Trivandrum ; to and from online points in the USA Region viz. New York, Newark, Chicago and Los Angeles and to and from London. Passengers availing of stopovers at Paris and Frankfurt will not be able to avail of electronic tickets.

  • Can I request for an e-ticket if I am carrying check-in baggage?

Yes.

  • How do I check in with an e-ticket?

The check-in process is almost the same. Just bring your valid photo identification and your Itinerary Receipt to the check-in counter.

  • What are the valid photo identification cards?

Passport (for international passengers)

Driving licence

Election photo ID card

Photo credit card

Any official Government issued photo ID card

  • Can I get an e-ticket for an infant?

Yes.

  • Can I make changes, cancel or refund my reservation online?

Changes or cancellations cannot be made online. You will have to contact your nearest Air India office.

  • Do I earn FFP miles for an e-ticket?

Yes, you can accrue miles in the same manner as that for a paper ticket.