1. Which flights are available for internet bookings?
2. I only wish to buy a flight ticket. Why should I register?
3. What is a Booking Reference?
4. Do I receive a ticket when I book a seat on an Air-India flight?
5. Which ticketing methods are available online?
6. What is ticket-less travel?
7. Can I purchase an open-dated ticket when I book online?
8. Why can I not make an online booking for flights on certain dates?
9. Can I return to a different city?
10. Can I amend my internet booking online?
11. Can I change my reservation (route, date and time changes)?
12. What is a code share flight?
13. How do I identify a code share flight?
14. Is an Air-India online booking valid for travel on other airlines?
15. Can I make a booking for a child traveling alone?
16. Can I avail of Senior Citizen or Companion offers online?

1. How can I find airfares without having to check availability first? Why don't you display a list of fares?
2. How do I ensure that I am being quoted the best fare for my journey?
3. What is a child fare?
4. What is an infant fare?
5. What extra fees and taxes will I be charged on top of the price of my tickets?
6. What are fare rules?

1. How can I find airfares without having to check availability first? Why don't you display a list of fares?

Fares vary with date, intended duration, availability, destination and class. To find the correct fare for your journey you need to tell us the exact flight and date you wish to travel on, as fares quoted depend on flight and seat availability on that particular date, route and class.

2. How do I ensure that I am being quoted the best fare for my journey?

We will display the best fare that is available on airindia.com, for the itinerary that you have chosen.

3. What is a child fare?

This is the level of fare that is applicable to children aged between 2 to 11 on the date of departure. Hence a booking made before a child's 12th birthday for departure on or after this day will no longer be eligible for the child fares. In most cases, children are usually charged a percentage of the applicable adult fare.

4. What is an infant fare?

This is the level of fare that is applicable to children below the age of 2 years, who do not occupy a seat. Infants normally pay 10 percent of the adult fare. If a seat is required for the infant, the corresponding child fare will apply.

5. What extra fees and taxes will I be charged on top of the price of my tickets?

Fees and taxes are included in the price of Air-India’s tickets where appropriate. The ticket price quoted on www.airindia.com is the total price and no additional charges will be added. At certain airports you are required to pay departure tax.

6. What are fare rules?

The price of an Air-India ticket is determined by, among other factors, the fare conditions attached to it. For example, a ticket that allows you to change the dates without charge or receive a full refund if cancelled will be more expensive than a ticket that allows neither of these. To find the conditions specific to your fare, click on "View Fare Rules" to view the rules relating to your chosen flights before confirming your itinerary.

1. Which payment methods are available?
2. When will my credit card be debited?
3. Is my credit card information secure?

1. Which payment methods are available?

Only payment by credit card is accepted. Visa and MasterCard are accepted for all bookings.

2. When will my credit card be debited?

If you choose to pay online, your card will only be debited after you have entered your personal, credit card and delivery details; and confirmed all this information and your itinerary. After the transaction is complete, you will be shown a screen containing all the details of your flight and given a reference number. You will also be sent a confirmation email.

3. Is my credit card information secure?

1.How do I get a refund for unused tickets that I bought from airindia.com?
2. I have flown part of my booked itinerary. Can I do a partial cancellation of my remaining itinerary?
3. Why am I charged a refund administrative fee?

1. How do I get a refund for unused tickets that I bought from airindia.com?

If you have not commenced your journey and wish to obtain a refund for the entire itinerary, you can send an email to yatrik.cell@airindia.in. On receipt of this mail, the refundable amount will be credited back to the credit card used to purchase the ticket. However, if you have already been issued a physical ticket, you will need to return it to an Air-India office before we can process your refund.

Please note that administrative fees will apply for cancellations and/or refunds.

2. I have flown part of my booked itinerary. Can I do a partial cancellation of my remaining itinerary?

Refund of a partially utilized ticket depends on the rule governing the fare used. If a refund is due, you require to return your ticket to the issuing office and email yatrik.cell@airindia.in

3. Why am I charged a refund administrative fee?

Administrative fees are imposed for online bookings due to certain processes that have to take place after cancellation. This is also to dissuade users from abusing the online booking system as they may deprive genuine customers from getting their desired seat and flight availability

1.What about travel documents and travel insurance?
2. What about travel insurance?
3. What is SSL?

1. What about travel documents and travel insurance?

For international travel, you must ensure that you have a valid passport, applicable visas and other travel documents for the countries you intend to visit. Some countries may require you to hold a valid return ticket. Please check with the nearest embassy or consulate of the country you are travelling to.

2. What about travel insurance?

If you require travel insurance, you are advised to take it up ahead of your trip.

3. What is SSL?

Air-India uses SSL (Secured Sockets Layer) for secure transmissions of payment related information.

SSL applies encryption to provide confidentiality between your PC and the Air-India server. The definition of Encryption is: "... a process for encrypting data to prevent illicit entry into a system... or interception of information as it travels over the network." That's why you must use an SSL enabled browser to make a reservation on airindia.in. When the credit card details are transmitted over the Internet, it is encrypted at the sending end and then decrypted at the receiving end.

The password which is required for logging in is stored in encrypted format.