Frequently Asked Questions


Question: Can I lodge my complaint pertaining to my Baggage and claims thereof or Customer services or Confirmations or Bookings / re-bookings, refunds or Onboard Services or Behaviour of Ground Staff or Inflight Crew?

Answer: No. Vigilance only investigates complaints pertaining to demand and / or acceptance of a BRIBE or GRATIFICATION in any form or kind for providing any service.

For redressal of complaints pertaining to problems not involving corrupt practices please write to comlai@bom3.vsnl.net.in or   tfc-svcs@airindia.in or   cshqic@gmail.com