TERMS AND CONDITIONS
Please make sure you familiarise yourself with
the following points:
Limitation of Liability and Disclaimer of
Warranties
The information published on this Web site may
be incomplete or include inaccuracies or typographical errors. Air-India does
not represent or warrant that access to the Web site will be uninterrupted or
that there will be no failures, errors or omissions or loss of transmitted
information, or that no viruses will be transmitted on this Web site.
AIR-INDIA LTD makes no representations about the
suitability of the information, products, and services contained on this Web
site for any purpose. All such information, products, and services are provided
"as is" without warranty of any kind. AIR-INDIA LTD hereby disclaims
all warranties and conditions with regard to the information, products, and
services, (other than carriage by air), including all implied warranties and
conditions of merchantability, fitness for a particular purpose, title and
non-infringement.
IN NO EVENT SHALL AIR-INDIA LTD BE LIABLE FOR
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT
OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEB SITE OR WITH THE DELAY OR
INABILITY TO USE THIS WEB SITE, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES
(OTHER THAN CARRIAGE BY AIR) OBTAINED THROUGH THIS WEB SITE, OR OTHERWISE
ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT,
STRICT LIABILITY OR OTHERWISE.
ANY CARRIAGE BY AIR USING A TICKET OBTAINED
USING THIS WEB SITE SHALL BE SUBJECT TO THE CONDITIONS OF CARRIAGE OF THE
RELEVANT CARRIER AND MAY ALSO BE SUBJECT TO THE WARSAW CONVENTION, WHICH MAY
LIMIT THE CARRIER'S LIABILITY IN CERTAIN CIRCUMSTANCES. YOU SHOULD REFER TO THE
NOTE ON CONDITIONS OF CARRIAGE SET OUT BELOW
The Air-India online booking system is currently
available only for flights operated by Air
You can book online for upto
nine passengers (including adults and children )per
booking. The number of infants booked may be upto the
corresponding number of adults. The bookings can be made in First, Business and
Economy Classes on Air-India services only, subject to seats being available. Fares are
not guaranteed until ticketed.
Online bookings for Air
The
electronic ticket receipt will be e-mailed to you. Electronic
ticket is a ticketless travel benefit. An
electronic image of your ticket is stored in the airline reservation system.
The itinerary receipt is your confirmation of travel. You are required to print and carry this
receipt to gain access to the airport and to complete check-in formalities. To enter the airport and for
check-in, you must present the itinerary receipt along with a valid photo
identification (Official Government issued photo identification/ driving
license/ election photo identification/ Passport).
Payments
for online bookings can be made through ‘MasterCard’ and ‘VISA’ credit cards and
Debit Cards as specified below.
You are responsible for the correctness of the
age of children and infants booked by you online. An infant is one who has not
yet reached his/her second birthday till the completion of the entire journey
while a child is one who has reached his/her second birthday but not yet
reached his/her twelfth birthday on the date of commencement of journey.
You are responsible to read all ‘Notes’ and ‘Rules’
mentioned on each web page displayed while booking on our website. Air
Once an online booking is made, guests are requested to
confirm the time, and date of departure. Air
You
are transacting on a website where the Merchant is based in
Once an online booking is made, you will not be
able to make modifications to it or cancel it online. You will have to contact
the nearest Air-India office for any re-booking, re-routing or cancellation of
your ticket. Refunds, however, will be
processed only by the E-Marketing Department (Yatrik
Cell) in Mumbai. If an Electronic Ticket
has been generated, please send an email to the E-Marketing Department (Yatrik Cell) at yatrik.cell@airindia.in
requesting for the refund. Refund against tickets purchased through credit/debit
cards will be only in accordance with credit/debit card refund procedures. Please
note that cancellation and refund rules differ for different fare types and the
same are displayed in the ‘View Fare Rules’ link on the Price page.
Payment for online booking is accepted by Credit
Card (MasterCard and VISA only). We accept all major Credit Cards. If the card holder is not a member of the
travelling party, the travelling member should carry a photo copy of the card
used (front and reverse) with the CVV number blocked for security reasons and a
signed letter from the credit card holder authorising the payment for the
travel, which needs to be presented for verification
at the time of check in. Air
Fares and charges are payable online in the
currency of commencement of travel. When payment is made in any currency other
than the currency in which the fare is published, such payment will be made at
the rate of exchange established in accordance with carriers/Credit Card company/Banking
regulations. These regulations will also apply to tickets purchased and refunds
processed through credit card companies.
Payment of online
booking is also accepted by Debit Card.
For online bookings
made when the shopper is using an
1. Andhra Bank
2. Axis Bank Limited
3. Barclays Bank Plc
4. Canara Bank
5. City Union Bank Ltd
6. Corporation Bank
7. Deutsche Bank AG
8. GE Money Financial Services Ltd
9. HDFC Bank Limited
10. ICICI Bank Ltd
11. Indian Overseas Bank
12. Kotak Bank - Virtual
card
13. Standard Chartered Bank
14. State Bank of
15. Syndicate Bank
16. The Federal Bank Ltd
17. The Karur Vysya Bank Ltd
For online bookings made when the shopper is using a
1.
Maestro
2. Solo
3.Visa Debit
4.Visa Electron
Debit Card payment is subject to authorization from
the card issuing bank.
If the card holder is not a member of the
travelling party, the travelling member should
carry a photo copy of the card used (front and
reverse) with the CVV number blocked for
security reasons and a signed letter from the
credit card holder authorising the payment
for the travel, which needs to be presented
for verification at the time of check in.
Air
Effective
1 August 2009, Reserve Bank of
Registered YATRIK users may Login with their
YATRIK user
First
time users will need to register and a User ID will be allotted, which can be used
in all future transactions. Your personal profile such as address, contact
numbers and personal preference details will be stored in your personal profile
form. This will help us in providing you with our optimum service and save your
time for future enquiries and bookings. Your User ID and password are
confidential and should not be revealed to any person to prevent its misuse.
You represent that you are of sufficient legal
age to use this service, and you possess the legal right and ability to create
binding obligations for any liability you may incur as a result of the use of
this service. You understand that you are financially responsible for all uses
of this service by you and those using your login information. You warrant
that all information supplied by you and members of your household in using the
booking facility are true and accurate.
User in his own interest is requested to confirm
this information from the nearest Air-India office or his travel agent in case
of any doubts.
AIR-INDIA LTD will take all reasonable measures
to ensure that information you transmit to AIR-INDIA LTD using AIR-INDIA LTD
On-Line will remain confidential and protected from unauthorised
access but AIR-INDIA LTD does not warrant against unauthorised
access and will not be liable for any unauthorised
access by any means to that information.
To ensure secure online payment and all other
transactions of personal data, AIR-INDIA LTD, uses a technology called SSL
(Secure Socket Layer). SSL encrypts all communications between your computer
and our server so that the information can only be read and understood by
AIR-INDIA LTD. A closed lock in the bottom left (Netscape) or right (Internet
Explorer) corner of your browser window shows a secure connection. For further
information, please consult your browsers' security specifications. If your browser is equipped with SSL (i.e. Netscape 4.0 and higher,
Internet Explorer 4.0 and higher), your transaction will automatically be
secured. The common standard in the Internet to signal a secure site is
a closed lock at the bottom of the browser. As long as the lock is displayed
closed your information is secure and encrypted to avoid abuse. If you click
the secure transaction link and still cannot see the closed lock, the reason
may be that the window is in nested in another frame. To check that you have a
secure connection (in Internet Explorer), click the right mouse button and
properties, then certificates. Then you will see if the connection is secure or
not. Another way (in Netscape) click the right mouse button and 'view frame info'
at the bottom of the text you will see Security information.
Your Credit Card details are transmitted
directly to the payment gateway provider and Air-India does not see any of its
information at any time.
The responsibility to ensure the correctness of
all documentation including valid passport, visa (if required) rests solely
with you. Air-India will not be responsible for any damages arising out of
incomplete or improper documentation on your part.
All known taxes, surcharges, and fees at the time of ticketing will be collected on your ticket.
Some airports will levy an airport departure taxes, surcharges, and fees which is payable by passengers at the airport locally.
Information on these charges is not given through our quoted fares.
The carriage of passengers and their baggage by
air will be subject to the Conditions or Carriage of the carrier concerned.
Please read 'AIR-INDIA LTD'
Conditions of Carriage for Passengers & Baggage.
AIR-INDIA LTD reserves the right to change these
terms and conditions at any time without notice or liability. You are responsible
for regularly reviewing these terms and conditions. Use of AIR-INDIA LTD
On-Line following any such changes shall constitute your acceptance of such
changes.
AIR-INDIA LTD will not
sell, trade or disclose to any third party other than an entity in the
"AIR-INDIA LTD Group" any information derived from the registration
for, or use of, any on-line service without the consent of the user (except as
required by law or in the case of imminent physical harm to the user or
others). When AIR-INDIA LTD uses other agents, contractors or corporations to
perform services on its behalf or as part of a joint promotion, AIR-INDIA LTD
will ensure that this entity protects the user's personal information in a
manner which is consistent with this statement.
If you choose not to
provide certain personal information we request, you will still be able to
visit our web site but you may be unable to access certain options or services.
AIR-INDIA LTD will take
appropriate steps to protect the personal information you share with us. We
have implemented technology and security features to safeguard the privacy of
your personal information.
Registered users will
occasionally receive information on products, services and special deals
offered by AIR-INDIA LTD. Out of respect for the privacy of our users we
present the option not to receive these types of communications (please see the
section headed "Choice/Opt-out" below). From time-to-time contests
may be conducted via our web site. Participation in these contests is
completely voluntary and the user therefore has a choice whether or not to
disclose any personal information in connection with them. Information
requested may include contact information (such as name and mailing address),
and demographic information (such as age). Contact information will be used to
notify the winners and award prizes.
Our web site may use
"cookies" so that AIR-INDIA LTD can better serve you with customised information when you return to our web site.
Cookies are identifiers which a web site can send to your browser to facilitate
a user's next visit to our web site. You can set your browser to notify you
when you are sent a cookie, giving you the option to decide whether or not to
accept it.
Our web site may contain
links to other web sites. Please be aware that AIR-INDIA LTD is not responsible
for the privacy practices of web sites not operated by AIR-INDIA LTD or an
entity in the "AIR-INDIA LTD Group". We encourage our users to read
the privacy statements of each and every web site that collects personally
identifiable information. This privacy statement applies solely to information
collected by our web site.
If we decide to change
our privacy policy, we will post those changes on our web site so our users are
always aware of what information we collect, how we use it, and under
circumstances, if any, we disclose it. If at any point we decide to use
personally identifiable information in a manner different from that stated at
the time it was collected, we will notify users by way of an email. Users will
have a choice as to whether or not we use their information in this different
manner. We will use information in accordance with the privacy policy under
which the information was collected.
ADVICE TO
INTERNATIONAL PASSENGERS ON
LIMITATION
OF LIABILITY
Passengers on a
journey involving an ultimate destination or a stop in a country other than the
country of origin are advised that the provisions of a treaty known as the
Warsaw Convention may be applicable to the entire journey, including any
portion entirely within the country of origin or destination. For such
passengers on a journey to, or from, or with an agreed
stopping place
in the United States of America, the Convention and special contracts of
carriage embodied in applicable tariffs provide that the liability of certain
carriers parties to such special contracts, for death of or personal injury to
passengers is limited in most cases to proven damages not to exceed U.S.$75,000 per passenger, and that this liability up to such
limit
shall not depend on negligence on the part of
the Carrier. For such passengers travelling by a carrier not a party to such
special contracts or on a journey not to, from, or having an agreed stopping
place in the United States of America, liability of the carrier for death or
personal injury to passengers is limited in most cases to approximately
U.S.$10,000 or U.S.$20,000. The names of carriers
parties to such special contracts are available at all ticket offices of such
carriers and may be examined on request. Additional protection can usually be
obtained by purchasing insurance from a private Company. Such insurance is not
affected by any limitation of the carrier’s liability under the Warsaw
Convention or such special contracts of carriage. For further information
please consult your Airline or Insurance Company Representative.
NOTE: The
limit of liability of U.S.$75,000 above is inclusive
of legal fees and costs, except that in case of a claim brought in a State
where provision is made for separate award of legal fees and costs, the limit
shall be the sum of U.S.$58,000 exclusive of legal fees and costs.
ADVICE TO
INTERNATIONAL PASSENGERS TRAVELLING ON AIR-
If during the course of
any International Carriage, Air-India as actual carrier is liable for death,
wounding or other bodily injury under the provisions of The Warsaw Convention
(as embodied in the (Indian) Carriage by Air Act, 1972), Air-India hereby
agrees that its Limit of Liability prescribed thereunder
shall stand increased up to SDR 100,000 per passenger, or equivalent.
NOTICE OF BAGGAGE
LIABILTY LIMITATIONS
Liability for loss,
delay, or damage to baggage is limited as follows unless a higher value is
declared in advance and additional charges are paid: (1) for most international
travel (including domestic portions of international journeys) to approximately
US$ 9.07 per pound (US$ 20.00 per kilo) for checked baggage and US$ 400 per
passenger for unchecked baggage; (2) for
travel
wholly between
NOTICE OF
GOVERNMENT IMPOSED TAXES AND FEES
The price of this ticket
may include taxes and fees which are imposed on air transportation by
government authorities. These taxes and fees, which may represent a significant
portion of the cost of air travel, are either included in the fare, or shown
separately in the “TAX” box(es)
of this ticket. You may also be required to pay taxes or fees not already
collected.
IMPORTANT NOTICE
If you break your
journey for more than 72 hours at any point, please reconfirm your intention of
using your continuing or return reservation. To do so, please
take the earliest opportunity to inform the airline office at the point where
you intend to resume your journey, but not less than 72 hours before departure
of your flight. Failure to reconfirm will result in the cancellation of
your reservation(s). This notice does not apply to you if your journey is
wholly within Europe or your onward travel is on flights of Air
CONDITIONS OF
CONTRACT
1.
As used in this contract “ticket” means this
passenger ticket and baggage check or this itinerary/receipt if applicable, in
the case of an electronic ticket, of which these conditions and the notices
form part, “carriage” is equivalent to “transportation”, “carrier” means all
air carriers that carry or undertake to carry the passenger or his baggage
hereunder or perform any other service incidental to such air carriage,
“electronic ticket” means the Itinerary/Receipt issued by or on behalf of
Carrier, the Electronic Coupons and if applicable a boarding document. “Warsaw
Convention” means the Convention for the Unification of Certain Rules Relating to
International Carriage by Air signed at
2.
Carriage hereunder is subject to the rules and
limitations relating to liability established by the Warsaw Convention unless
such carriage is not “International carriage” as defined by that Convention.
3.
To the extent not in conflict with the foregoing
carriage and other services performed by each carrier are subject to : (I) provisions contained in this ticket, (II)
applicable tariffs, (III) carrier’s conditions of carriage and related
regulations which are made part hereof (and are available on application at the
offices of carrier), except in transportation between a place in the United
States or Canada and any place outside thereof to which tariffs in force in
those countries apply.
4.
Carrier’s name may be abbreviated in the ticket,
the full name and its abbreviation being set forth in carrier’s tariffs,
conditions of carriage, regulations or timetables; carrier’s address shall be
the airport of departure shown opposite the first abbreviation of carrier’s
name in the ticket; the agreed stopping places are those places set forth in
this ticket or as shown in carrier’s timetables as scheduled stopping places on
the passenger’s route; carriage to be performed hereunder by several successive
carriers is regarded as a single operation.
5.
An air carrier issuing a ticket for carriage
over the lines of another air carrier does so only as its agent.
6.
Any exclusion or limitation of liability of
carrier shall apply to and be for the benefit of agents, servants and
representatives of carrier and any person whose aircraft is used by carrier for
carriage and its agents, servants and representatives.
7.
Checked baggage will be delivered to bearer of
the baggage check. In case of damage to baggage moving in international
transportation, complaint must be made in writing to carrier forthwith after
discovery of damage and, at the latest, within 7 days from receipt; in case of
delay, complaint must be made within 21 days from date the baggage was
delivered. See tariffs or conditions of carriage regarding non-international
transportation.
8.
This ticket is good for carriage for one year
from date of issue, except as otherwise provided in this ticket, in carrier’s
tariffs, conditions of carriage, or related regulations. The fare for carriage
hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation
if the applicable fare has not been paid.
9.
Carrier undertakes to use its best efforts to
carry the passenger and baggage with reasonable dispatch. Times shown in
timetables or elsewhere are not guaranteed and form no part of this contract.
Carrier may without notice substitute alternate carriers or aircraft, and may
alter or omit stopping places shown on the ticket in case of necessity.
Schedules are subject to change without notice. Carrier assumes no
responsibility for making connections.
10. Passenger
shall comply with Government travel requirements, present exit, entry and other
required documents and arrive at airport by time fixed by carrier or, if no
time is fixed, early enough to complete departure procedures.
11. No
agent, servant representative of carriers has authority to alter, modify or
waive any provision of this contract.
12. Refund
will be made provided that the unused coupons are surrendered within one
years (365 days) after the expiry date of their validity.
CARRIER RESERVES THE
RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION
OF APPLICABLE LAW OR CARRIER’S TARIFFS, RULES OR REGULATIONS. SUBJECT TO TARIFF
REGULATIONS
Issued by the Carrier
whose name is in the “Issued By” section on the face of the Passenger Ticket
and Baggage Check.
DANGEROUS ARTICLES
IN BAGGAGE
For safety reasons,
dangerous articles such as those listed below, must not be carried in
passengers’ baggage.
Compressed
gases – (Deeply refrigerated, flammable, non-flammable and poisonous)
such as butane, oxygen, liquid nitrogen, aqualung cylinders.
Corrosives such as acids, alkalis, mercury and wet
cell batteries.
Explosives,
munitions, fireworks and flares.
Flammable
liquids and solids such as lighter fuel, matches, paints, thinners,
fire-lighters.
Radioactive
materials.
Brief-cases and attache cases with installed alarm devices.
Oxidising
materials such as bleaching powder, peroxides.
Poisons
and infectious substances such as insecticides, weed-killers and live
virus materials.
Other
dangerous articles such as magnetized material, offensive or
irritating materials.
Medicines and toiletries
in limited quantities which are necessary or appropriate for the passenger
during the journey, such as hairsprays, perfumes and medicines containing
alcohol may be carried. Many of these listed articles can be carried as air
cargo provided they are packed in accordance with cargo regulations.
Further information is
available on request
CHECK IN TIMES
Certain formalities are
required to be completed by the passengers at the airport before and after
being accepted by the airline for travel. To complete these formalities and the
check-in process, passengers are required to arrive at the airport sufficiently
before the departure time of the flight. The check-in time for individual
flight can be enquired in advance from the airline’s booking and airport
offices. The time(s) shown on the flight coupon(s) is the departure time of the
aircraft. The flights cannot be delayed for passengers arriving late for
check-in and no responsibility can be accepted in such cases by Air-India.
CABIN BAGGAGE
Only one piece of Cabin
Baggage, total dimensions of which do not exceed 115 cms
(45 inches) may be carried on board, provided that it can be stored in the
space under the seat. Excessive and oversized hand baggage will be retrieved at
the boarding gate and excess baggage charges will be levied. For security
reasons, battery cells are not allowed on one’s person or as part of the Cabin
Baggage, even if they constitute a part of electrical/electronic equipment
carried as hand baggage, except in small cameras.
HAND BAGGAGE / SECURITY REGULATIONS
As per the notice issued by the Bureau of Civil Aviation Security Government of India, passengers boarding an AI aircraft will not be allowed to carry in their hand baggage or on person liquids, gels or aerosols which include beverages, shampoo, suntan lotion, creams, tooth paste, hair gels, hair spray, liquid cosmetics or any other items of similar consistency, exceeding 100ml, except medicines, inhalers accompanied by prescriptions and baby food.
These items will be carried in a clear transparent re-sealable one litre size plastic bag and will be subjected to the prescribed screening and security checks.
Duty free items purchased at the airport of departure in India will be permitted for carriage on the aircraft only if they are:
If passengers are transferring to another flight at any point on the journey or at destination, or deplaning from the aircraft at a transit point, where they are required to go through security checks once again, duty free liquids, and gels exceeding 100ml and purchased in India will not be permitted. However, items purchased in that country, at the airport of departure will be permitted as per the local laws.
CONDITIONS OF
CONTRACT FOR PASSENGERS WHOSE CARRIAGE IS NOT
INTERNATIONAL
Carriage hereunder is
subjected to Air-India’s “General Conditions of Carriage” and related
regulations available on request for examination at Air-India’s offices.
ADVICE TO
PASSENGERS WHOSE CARRIAGE IS NOT INTERNATIONAL
1.
Carriage hereunder which is not international is
subject to the rules and limitations relating to liability as specified by
Notifications issued from time to time under Section 8 of the Indian Carriage
by Air Act. 1972.
2.
Pursuant to Notification No. SO 659(E) dated
August 22,1989 issued by Government of India hereby agrees that its liability
shall be as under:
In the event of the death of a passenger, or any
bodily injury or wound suffered by a passenger which results in a permanent
disablement incapacitating him from engaging in or being occupied with is usual
duties or business or occupation, the liability of Air-India as actual carrier
for each passenger shall be Rs. 5,00 ,000/- if the passenger is 12 or more
years of age , and Rs. 2,50,000/- if the passenger is below 12 years of age, on
the date of the accident.
NOTICE OF BAGGAGE
LIABILITY LIMITATIONS TO PASSENGERS WHOSE CARRIAGE IS
NOT INTERNATIONAL
Liability for loss of or
damage to baggage is limited as follows:
(a) to a sum of Rs 300/- per kg. Of baggage
checked-in by the passenger.
(b) To a sum
of Rs. 2,500/- in respect of the objects of which the passenger takes charge
himself.
NON-LIABILITY FOR
DELAY
The carrier is not
liable for damage occasioned by delay in the carriage by air of passengers or
baggage.